All orders must be examined on delivery and any shortages, damages or other discrepancies must be noted on the delivery note and reported within 24 hours with photographic evidence.

It is deemed acceptable to have a total of 5% of minor damage such as edge chipping, due to the process of packing and unpacking when checking your stone - it is common practice to use these tiles for cuts when installing natural stone tiles.

Careful handling of the stone will prevent chipping, etc. Tiles should always be stacked and stored vertically (on edge) but not on a hard surface as this can cause edge chipping.

Colour variations are a feature of natural stone, and should be used as such. Variations can exist in colour, crystalline composition, veining, fossil deposits and mineral activity.

Natural stone tiles have varying industry standards for size tolerances and can vary from stone to stone and size to size. The tolerance can range from 1-5mm dependent on the product and size. An accomplished natural stone tiler will ensure tiles are spaced correctly.

When installing stone, dry laying and blending from crate to crate are important and often critical.

Sealing your stone is recommended. Sealants are used to ensure stone tiles are resistant to stains. Always ensure that your natural stone is completely dry before sealing. Please note that sealing is not fail-safe; some degradation may still occur. Different sealing products can change the final finish colour of the stone.

It is advised to use quality fixing products when installing natural stone.

Specialist advice should be taken in order to tailor the care of products to the specific environment. This will ensure years of trouble free beauty and durability.

Disclaimer
We cannot accept any responsibility for reliance placed on the information included in this guide, neither do we accept any responsibility for the performance of any products referred to in the guide. This does not affect your statutory rights.

Please always use an experienced and qualified installation person for every element of the preparation and ultimate fixing of our natural stone tiles and other products. Please note that refunds and returns cannot be entertained once fixing is undertaken.